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Founded in 2003 by Zia Chishti, TRG originated from back-office operations he had established for Align Technology in Lahore. [3] [4] After his departure from Align, these operations became the foundation of TRG Pakistan's call center business in Pakistan. [3] TRG obtained the certificate of commencement of business on February 27, 2003.
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
WorldCall's history dates back to 1955 when First Capital Securities Corporation was established by Taseer family. [5] The company began developing what would later become WorldCall Communications Limited, initially known as WorldCall Payphones.
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
Telenor, a Norwegian telecommunications company, acquired a license for providing GSM services in Pakistan in April 2004, and launched its services commercially in Karachi, Islamabad, and Rawalpindi on 15 March 2005; it expanded its services to Lahore, Faisalabad and Hyderabad on 23 March 2005. [6]