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Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
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Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
According to Vertical Systems Group, [49] Cox Business is the fourth-largest provider of business Ethernet services in the U.S.-based on customer ports and the company ranked highest among small and mid-size business data service providers in J.D. Power and Associates telecommunications studies in 2006, 2008 and 2010.
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