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Next steps: Following up on a credit card dispute Just because you’ve contacted the merchant or issuer and sent the letter doesn’t mean you’re done. Keep copies of your letter, your ...
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If the credit card issuer denies the dispute, the customer can request supporting documents and can also appeal the decision or file a complaint with consumer protection agencies.
Refund. Chargeback. Refunds are initiated by a merchant after you return an item that was legitimately purchased. Chargebacks are initiated by your credit card company after you file a billing ...
The Fair Credit Billing Act, the federal law that dictates how credit card fraud and billing disputes are handled, defines a number of situations as billing errors, including "goods or services ...
Consumers have rights when it comes to fraudulent credit card charges or charges for products and services that aren't what they paid for. The key to successfully challenging a charge is in ...