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  2. ConsumerAffairs - Wikipedia

    en.wikipedia.org/wiki/ConsumerAffairs

    ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.

  3. Pager - Wikipedia

    en.wikipedia.org/wiki/Pager

    A pager, also known as a beeper or bleeper, [1] is a wireless telecommunications device that receives and displays alphanumeric or voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to, and originate messages using an internal transmitter.

  4. Customer review - Wikipedia

    en.wikipedia.org/wiki/Customer_review

    Indeed, gathering fake reviews has become big business. [2] In 2012, for example, fake book reviews have been revealed as significantly affecting ratings on Amazon . [ 3 ] [ 4 ] In 2016 Amazon banned the practice of reviewing complimentary products, researchers have shown that the process still continued as of 2021, but without any disclosures.

  5. Consumer Reports - Wikipedia

    en.wikipedia.org/wiki/Consumer_Reports

    Consumer Reports publishes reviews of its business partner and recommends it in at least one case. [27] CR had a similar relationship with BizRate at one time [ 28 ] and has had relationships with other companies including Amazon.com , [ 29 ] Yahoo! , [ 30 ] The Wall Street Journal , The Washington Post , [ 31 ] BillShrink, [ 32 ] and Decide ...

  6. Yelp - Wikipedia

    en.wikipedia.org/wiki/Yelp

    A business owner can "claim" a profile, which allows them to respond to reviews and see traffic reports. [16] Businesses can also offer discounts to Yelp users that visit often using a Yelp "check in" feature. [100] [120] In 2014, Yelp released an app for business owners to respond to reviews and manage their profiles from a mobile device. [121]

  7. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...

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