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  2. Sales force management system - Wikipedia

    en.wikipedia.org/wiki/Sales_force_management_system

    Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Therefore, these systems typically have a dashboard that gives an overall view of the three functions on a single customer view, a single page for each customer that a company may have. The dashboard may provide client information, past sales, previous marketing efforts, and more, summarizing all of the relationships between the customer and ...

  4. Salesforce - Wikipedia

    en.wikipedia.org/wiki/Salesforce

    [6] [7] [8] The first prototype of Salesforce was launched in November 1999. [8] Two of Salesforce's earliest investors were Larry Ellison, the co-founder and first CEO of Oracle, and Halsey Minor, the founder of CNET. [7] Salesforce was severely affected by the dot-com bubble bursting at the beginning of the new millennium, resulting in the ...

  5. The Hidden Costs of Salesforce.com's Strong Revenue Growth - AOL

    www.aol.com/2013/11/26/the-hidden-costs-of...

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  6. Salesforce Marketing Cloud - Wikipedia

    en.wikipedia.org/wiki/Salesforce_Marketing_Cloud

    Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget . The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding.

  7. Timeline of Amazon Web Services - Wikipedia

    en.wikipedia.org/wiki/Timeline_of_Amazon_Web...

    Due to followup issues, full restoration of e g EBS and RDS took in the order of days. [276] 2011: August 8: Outage: EC2 went down around 10:25 p.m. Eastern in Amazon's U.S. East Region. The cloud outage lasted roughly 30 minutes, but took down the Web sites and services of many major Amazon cloud customers, including Netflix, Reddit and ...

  8. Software asset management - Wikipedia

    en.wikipedia.org/wiki/Software_asset_management

    According to ITIL, SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control, and protection of the software assets…throughout all stages of their lifecycle.” [1] Fundamentally intended to be part of an organization's information technology business strategy, the goals of SAM are to ...

  9. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    Then the process can be analyzed for time reductions to reduce waiting and non-value added steps. [11] Changes are made to reduce time and waste in the process. Waste is anything that does not add value to the process including waiting time in line, possibility of more self-service, customer hassle, and defects in service.