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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The association operates training centres in Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan, which are funded by negotiated education and training funds. [ 16 ] The CLAC has about 200 full-time staff working from 12 regional offices, two benefit administration offices, and its training centres.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
Edmonton's geographical location has made it an ideal spot for distribution and logistics. CN Rail's North American operational facility is located in the city, as well as a major intermodal facility that handles all incoming freight from the port of Prince Rupert, British Columbia. [209]
The company was rechartered in 1911 under the ownership of J.D. McArthur as the Edmonton, Dunvegan and British Columbia Railway (ED&BC). Construction of the ED&BC started in 1912 heading toward Westlock, Alberta , reaching High Prairie in 1914, and Spirit River in 1915.
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