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Driver evaluation relies on Uber's star rating system, which the lawsuit says disproportionately leads to the firing of people who are not white or who speak with accents. [94] The case argues that "Uber’s reliance on customer ratings to determine driver termination constitutes race discrimination, as it is widely recognized that customer ...
A ridesharing company (or ridehailing service) is a company (or service offered by a company) that, via websites and mobile apps, matches passengers with drivers of vehicles for hire that, unlike taxis, cannot legally be hailed from the street.
When comparing companies that have different ratings, it's important to read the complaints listed on the business' BBB profile, McGovern said. "A lot of times when a rating falls, it is because ...
On April 29, 2015, a Brazilian court banned Uber in response to complaints by a taxi drivers' union. The court also ordered Apple Inc., Google Inc., Microsoft, and Samsung Electronics to prevent installation and use of the Uber mobile app by Brazilian residents. [35] A few weeks later, the order was revoked, allowing Uber to operate normally. [36]
Contact the BBB at 800-552-4631 or visit www.bbb.org. This article originally appeared on South Bend Tribune: Consumer Advocate: Red flags to avoid when looking for party rentals Show comments
Over 4,700 driver reviews on Indeed.com give Lyft a cumulative rating of 3.5 out of five stars. Uber’s profile on Indeed.com reflects 10,108 driver reviews, with a cumulative average rating of 3 ...
BBB National Programs, an independent non-profit organization that oversees more than a dozen national industry self-regulation programs that provide third-party accountability and dispute resolution services to companies, including outside and in-house counsel, consumers, and others in arenas such as privacy, advertising, data collection, child-directed marketing, and more.
Uber will soon ban passengers with low ratings, the company announced Wednesday.