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  2. Small Business Phone System: A Guide to Service Types ... - AOL

    www.aol.com/small-business-phone-system-guide...

    Modern business phone systems include the following options: Self-hosted vs. cloud hosted: Many small businesses choose cloud-based VoIP services, as they don’t require on-site infrastructure ...

  3. 10 Phone Systems for Small Businesses - AOL

    www.aol.com/10-phone-systems-small-businesses...

    The best phone systems for small businesses are equipped with a range of user-friendly tools for voice, video, and messaging. Most VoIP platforms offer many features that are accessible from a ...

  4. 11 Skills Small Business Owners Need To Have in 2023 - AOL

    www.aol.com/finance/11-skills-small-business...

    Whether you're a solo entrepreneur or the CEO of a small team, small business owners in 2023 need to have a range of skills in order to compete effectively in the marketplace. Here are eleven of ...

  5. Switchboard operator - Wikipedia

    en.wikipedia.org/wiki/Switchboard_operator

    A telephone switchboard is a device that allows telephone lines to be interconnected, enabling the routing of calls between different phones or phone networks. [17] The switchboard operator was a person who manually connected calls by plugging and unplugging cords on the switchboard.

  6. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    Primarily, by using an off-premises extension (OPX) for each subscribing business, connected at a switchboard at the answering service business, the answering service would answer the otherwise unattended phones of the subscribing businesses with a live operator. The live operator could take messages or relay information, doing so with greater ...

  7. Cloud communications - Wikipedia

    en.wikipedia.org/wiki/Cloud_communications

    In the past, businesses have been able to do this for IT services, but not telecommunication. Cloud communications is attractive because the cloud can now become a platform for voice, data and video. Most hosted services have been built around voice, and are usually referred to as hosted VoIP.

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