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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
The Apple Store is a chain of retail stores owned and operated by Apple Inc. The stores sell, service and repair various Apple products, including Mac desktop and MacBook laptop personal computers, iPhone smartphones, iPad tablet computers, Apple Watch smartwatches, Apple TV digital media players, software, and both Apple-branded and selected third-party accessories.
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Before November 2014, the Apple Certified Macintosh Technician did not cover the Retina MacBook Pro lineup, as well as all Macs released after 2012. To repair a Late-2013 13-inch MacBook Pro with Retina Display, one must be an Apple Certified Macintosh Technician and pass an exam for repairing 13-inch Retina MacBook Pros (Late 2013 to Early 2015).
Louis Anthony Rossmann (born November 19, 1988) [3] [4] is an American independent electronics technician, YouTuber, and right to repair activist. He is the owner and operator of Rossmann Repair Group in Austin, Texas (formerly New York City), a computer repair shop established in 2007 which specializes in logic board-level repair of MacBooks.
For all hardware devices, following the included ninety-day telephone and online support, and one-year hardware warranty, buying AppleCare for a MacBook computer or Apple displays extends both support and hardware to three years. [6] Additionally, buying AppleCare for iPods and other iOS devices can extend both support and hardware to two years.
The top and side of an iPhone 5S, externally identical to the SE (2016).From left to right, sides: wake/sleep button, silence switch, volume up, and volume down. The touchscreen on the iPhone has increased in size several times over the years, from 3.5 inches on the original iPhone to iPhone 4S, to the current 6.1 and 6.9 inches on the iPhone 16 and 16 Pro Max series. [1]