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In April 2005, the role continued in relation to HM Revenue and Customs (HMRC), which was formed by the merger of the Inland Revenue and HM Customs and Excise. [1] In March 2015, the Adjudicator was asked to become the independent reviewer for complaints about HM Treasury, Pension Wise. There were no complaints from Pension Wise during its ...
The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [2]
His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...
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Following reports [6] [7] of conflict between HMRC and the Government Digital Service (GDS), HMRC has been developing its own service which allows users to sign in using an existing Government Gateway user ID. [5] HMRC will begin migration from the Government Gateway to the One Login For Government, a new system being developed by GDS, during 2023.
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
The portal has become an increasingly popular tool since it was launched in 2012, with the number of complaints submitted through it rising from a few hundred thousand each year to 2.7 million in ...