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A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
North India, according to combined definition by the Ministry of Home Affairs, Geological Survey of India and Ministry of Culture refers to the northern region of India comprising the states of Uttar Pradesh, Uttarakhand, Punjab, Haryana, Himachal Pradesh, Rajasthan and the Union Territories of Delhi, Jammu & Kashmir, Ladakh and Chandigarh. [1 ...
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
Uttar Pradesh government has established Rs 1,500-crore Information Technology (IT) city over 100 acres in Lucknow with the concept of "Walk to Work" on Lucknow-Sultanpur Road. [2] About 100 acres of CG city was allotted to IT and ITeS companies which will also include a hi-tech skill development centre which can train more than 5000 people. [3]
Lucknow was ranked "India's second happiest city" in a survey conducted by IMRB International and LG Corporation, after only Chandigarh. It fared better than other metropolitan cities in India including New Delhi, Bangalore and Chennai. Lucknow was found to be better than other cities in areas such as food, transit and overall citizen satisfaction.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
The city of Lucknow is the district headquarters and the district is part of Lucknow division. It is also the capital city of Uttar Pradesh. [ 1 ] Lucknow is bounded on the east by Barabanki district , on the west by Unnao and Hardoi districts, on the south by Raebareli district and in the north by Sitapur district .
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