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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
However, event correlation in ITIL is quite similar to event correlation in integrated management. In the ITIL version 2 framework, event correlation spans three processes: Incident Management, Problem Management and Service Level Management. In the ITIL version 3 framework, event correlation takes place in the Event Management process. The ...
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Event collection is the process of collecting event occurrences in a filtered event log for analysis. A filtered event log is logged event occurrences that can be of meaningful use in the future; this implies that event occurrences can be removed from the filtered event log if they are useless in the future.
The key feature of a Security Event Management tool is the ability to analyse the collected logs to highlight events or behaviors of interest, for example an Administrator or Super User logon, outside of normal business hours. This may include attaching contextual information, such as host information (value, owner, location, etc.), identity ...
Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...
Performing a probabilistic risk assessment starts with a set of initiating events that change the state or configuration of the system. [3] An initiating event is an event that starts a reaction, such as the way a spark (initiating event) can start a fire that could lead to other events (intermediate events) such as a tree burning down, and then finally an outcome, for example, the burnt tree ...