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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

3. Sales force management system - Wikipedia

   en.wikipedia.org/wiki/Sales_force_management_system

   Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.

4. Oracle CRM - Wikipedia

   en.wikipedia.org/wiki/Oracle_CRM

   Oracle CRM is a customer relationship management system created by Oracle Corporation. [1] It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.

5. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...

6. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   One subset of Electronic CRM is Mobile CRM (mCRM). This is defined as "services that aim at nurturing customer relationships, acquiring or maintaining customers, support marketing, sales or services processes, and use wireless networks as the medium of delivery to the customers. [28]

7. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce offers several customer relationship management (CRM) services, including: Sales Cloud, [42] Service Cloud, [43] Marketing Cloud, [44] and Commerce Cloud and Platform. [44] Additional technologies include Slack. Other services include app creation, data integration and visualization, and training. [45]