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Remote Assistance is configurable using Group Policy and supports command-line switches so that custom shortcuts can be deployed. In Windows 7, Remote Assistance is based on RDP 7. An extra option to connect using Peer Name Resolution Protocol is added, called Easy Connect if IPv6 connectivity is present. [8]
Windows Remote Assistance in Windows 7 uses PNRP, Teredo and IPv6 when connecting using the Easy Connect option. [3] The design of PNRP is covered by US Patent #7,065,587, issued on June 20, 2006. Support for PNRP was removed in Windows 10 with version 1909.
One form of remote administration is remote desktop software, and Windows includes a Remote Desktop Connection client for this purpose. Windows XP comes with a built-in remote administration tools called Remote Assistance and Remote Desktop, these are restricted versions of the Windows Server 2003 Terminal Services meant only for helping users ...
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The Remote Desktop client for Windows (MSRDC), [17] branded as Microsoft Remote Desktop, Remote Desktop, and Azure Virtual Desktop if installed from the Microsoft Store, is a client that uses the Remote Desktop Protocol to allow users to connect to Azure Virtual Desktops on feeds made available by enterprise administrators. [18]
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One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).