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Hays Travel was founded in 1980 by John Hays in Seaham, Durham. Hays initially opened a small retail store behind his mother's clothing store. [3] Since May 2018, Hays Travel reached sales of over £1 billion. [4] The company's turnover increased by £42 million over 2017, when pre-tax profit was up slightly to £10.1 million.
AITO members offer full protection of consumer holiday funds, a wide range of specialist holidays, quality customer service and a sustainable approach to travel. [2] There are around 120 Tour Operator members, but around 250 members within the association including AITO Specialist Travel Agents, AITO Tourist Board Partners and AITO Business Partners.
some monitor the customers' data to enforce their policies on use; all disclaim warranties and almost all disclaim liability; 24 require the customer to indemnify them, a few indemnify the customer; a few give credits for poor service, 15 promise "best efforts" and can suspend or stop at any time
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Lunn Poly was a large chain of travel agents in the United Kingdom. TUI Travel acquired Lunn Poly in 2003, and by the end of 2004 had retired the brand absorbing it within the wider Thomson Travel group.
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Travicom was a trading name for Travel Automation Services Ltd. When British Airways (who by then owned 100% of Travel Automation Services Ltd) chose to participate in the development of the Galileo system Travicom changed its trading name to Galileo UK and a migration process was put in place to move agencies from Travicom to Galileo.
Hays plc is a British multinational company providing recruitment and human resources services across 33 countries globally. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index .