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ServiceNow is a platform-as-a-service, that allows for the operation of enterprise and technical management support systems, such as IT service management and help desk functionality. The company's core business revolves around the management of "incident, problem, and change" IT operational events.
Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.
When SEM and log management are combined, more information is available for SIEM to monitor. A key focus is to monitor and help manage user and service privileges, directory services and other [clarification needed] system-configuration changes; as well as providing log auditing and review and incident response. [21]
Computer security incident management is a specialized form of incident management, the primary purpose of which is the development of a well understood and predictable response to damaging events and computer intrusions. [1] Incident management requires a process and a response team which follows this process.
The New Zealand Co-ordinated Incident Management System (CIMS) [1] is New Zealand's system for managing the response to an incident involving multiple responding agencies.Its developers based the system on the United States' Incident Command System (ICS) - developed in the 1970s - and on other countries' adaptations of ICS, such as Australia's Australasian Inter-Service Incident Management ...
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