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Proper phone etiquette isn’t always obvious and rules can be tricky, so etiquette expert and “Awesome Etiquette” podcast host Lizzie Post provided clear-cut tips for best phone practices ...
Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry.
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1]A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980).
An email patterned in BLUF declares the purpose of the email and action required. The subject of the email states exactly what the email is about. The body of the message should quickly answer the five Ws: who, what, where, when, and why. The first few sentences explains the purpose and reason of the email and continues to give supporting details.
A woman told a co-worker a harsh truth — and she’s now wondering if honesty isn’t always the best policy.. One waitress recently took to the popular Reddit forum “Am I the A-----’ to ...
That’s despite the fact that one of the annoying changes that Vanguard is making involves a new 1% fee on dividends received by its customers who, like me, hold foreign securities and American ...
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