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  2. Coding interview - Wikipedia

    en.wikipedia.org/wiki/Coding_interview

    Some questions involve projects that the candidate has worked on in the past. A coding interview is intended to seek out creative thinkers and those who can adapt their solutions to rapidly changing and dynamic scenarios. [citation needed] Typical questions that a candidate might be asked to answer during the second-round interview include: [7]

  3. Fintech - Wikipedia

    en.wikipedia.org/wiki/Fintech

    "Fintech", a clipped compound of "financial technology", refers to the application of innovative technologies to products and services in the financial industry.This broad term encompasses a wide array of technological advancements in financial services, including mobile banking, online lending platforms, digital payment systems, robo-advisors, and blockchain-based applications such as ...

  4. First Call Resolution - Wikipedia

    en.wikipedia.org/wiki/First_Call_Resolution

    The call center industry average for FCR using the external FCR measurement method of a post-call survey is 70% which means that 30% of customers must call back about the same call reason for the average call center. An FCR rate considered good is 70% to 75%. FCR rates can also vary by industry, call complexity, and segment.

  5. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  6. Data center management - Wikipedia

    en.wikipedia.org/wiki/Data_center_management

    Data center-infrastructure management (DCIM) is the integration [25] of information technology (IT) and facility management disciplines [26] to centralize monitoring, management and intelligent capacity planning of a data center's critical systems. Achieved through the implementation of specialized software, hardware and sensors, DCIM enables ...

  7. Motivational interviewing - Wikipedia

    en.wikipedia.org/wiki/Motivational_interviewing

    Motivational interviewing (MI) is a counseling approach developed in part by clinical psychologists William R. Miller and Stephen Rollnick.It is a directive, client-centered counseling style for eliciting behavior change by helping clients to explore and resolve ambivalence.