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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging. An email system for the entire organization.

3. Terms of service - Wikipedia

   en.wikipedia.org/wiki/Terms_of_service

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4. Letter of understanding - Wikipedia

   en.wikipedia.org/wiki/Letter_of_understanding

   A Letter of Understanding (LOU) is a formal text that sums up the terms of an undertakings of a contract which may have been negotiated up to this point only in spoken form or otherwise informally. It reviews the terms of an agreement for a service, a project or a deal and is often written as a step before a more detailed contract is issued. [1]

5. Consultants and service providers: Don’t be shy about ... - AOL

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6. Statement of work - Wikipedia

   en.wikipedia.org/wiki/Statement_of_work

   The master service agreement serves as a master contract governing the terms over potentially multiple SOWs. Sometimes it refers to scope of work. For instance, if a project is done on contract, the scope statement included as part of it can be used as the SOW since it also outlines the work of the project in clear and concise terms.

7. Master service agreement - Wikipedia

   en.wikipedia.org/wiki/Master_service_agreement

   This master agreement can be used to mediate employer-employee conflict in the workplace by having a reference point to work out solutions and set specific terms. Contracts are often negotiated as a unified master service agreement and statement of work , such as with information technology service providers .