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The company was founded in 2017 and achieved its Air Operator Certificate in December that year. [5] Flight operations commenced under the PassionAir brand in August 2018 using a single Bombardier Dash 8 Q400. [6] On 20 February 2021, Passion Air operated its first flight with an all female crew from Accra to Tamale. [7]
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These are known in the industry as "central reservations offices". Staff members at these call centres take calls from clients wishing to make reservations or other inquiries via a public number, usually a 1-800 number. These centres may operate as many as 24 hours per day, seven days a week, depending on the call volume the chain receives. [29]
"Large companies like Amazon are able to staff their customer service 24/7, but most companies are not," points out Boonin. The fact that median response time is listed in hours, rather than ...