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"It has improved the whole boarding process, so you see less crowding at the gate," American Airlines senior vice president of airport operations told CBS News. Industry experts praised the move ...
Boarding group. Eligible travelers. ConciergeKey. ConciergeKey status members. Group 1. Active duty U.S. military (with military ID) First-class tickets
Boarding cheats: People will do anything to get to the front of the line. The jetway has now become a passing lane, where passengers eager to get on the aircraft first are sprinting ahead of others.
American Airlines might stop you. In an apparent effort to reduce the headaches caused by airport line cutting, American has rolled out boarding technology that alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned group.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to ...
American Airlines is testing a new boarding gate system that will help ensure that people who paid extra for or deserve priority boarding actually get priority boarding. Apparently, those boarding ...
American Airlines is expanding new software to more than 100 airports to improve the boarding process.