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Employee Relationship Management (ERM) [1] is the practice of maintaining desired employee-employer relationships. It is a part of Human Resource Management . The main goal of ERM is to build and maintain positive connections among employees to ensure smooth business operations.
Traditionally HR goals have been broken into three categories: maintaining cost effectiveness, the enhancement of service for internal customers, and addressing the tactics of the business. With e-HRM there is a fourth goal added to the three categories and that is the improvement of global orientation of human resource management.
Now, human resources focus on the people side of management. [15] There are two real definitions of HRM (Human Resource Management); one is that it is the process of managing people in organizations in a structured and thorough manner. [15] This means that it covers the hiring, firing, pay and perks, and performance management. [15]
Employee Relations: manage employee relations issues, such as conflict resolution, employee grievances, and workplace investigations. Training and Development: develop and implement training programs and professional development opportunities for their employees.
Industrial relations scholarship also assumes that there are at least some inherent conflicts of interest between employers and employees (for example, higher wages versus higher profits) and thus, in contrast to scholarship in human resource management and organizational behaviour, conflict is seen as a natural part of the employment relationship.
For any company to have an efficient ability to grow and advance human resource management is a key. Human resources are designed to manage the following: Employee Benefits: include various types of non-wage compensation provided to employees in addition to their normal wages or salaries. Employee health care: the identification of recognition ...
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Despite academic critiques, employee engagement practices are well established in the management of human resources and of internal communications. Employee engagement today has become synonymous with terms like 'employee experience' and 'employee satisfaction', although satisfaction is a different concept. Whereas engagement refers to work ...