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2. Data-flow diagram - Wikipedia

   en.wikipedia.org/wiki/Data-flow_diagram

   The refined representation of a process can be done in another data-flow diagram, which subdivides this process into sub-processes. The data-flow diagram is a tool that is part of structured analysis and data modeling. When using UML, the activity diagram typically takes over the role of the data-flow diagram. A special form of data-flow plan ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Sales forces also play an important role in CRM, as maximizing sales effectiveness and increasing sales productivity is a driving force behind the adoption of CRM software. Some of the top CRM trends identified in 2021 include focusing on customer service automation such as chatbots, hyper-personalization based on customer data and insights ...

4. Sales force management system - Wikipedia

   en.wikipedia.org/wiki/Sales_force_management_system

   Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.

5. Event-driven process chain - Wikipedia

   en.wikipedia.org/wiki/Event-driven_Process_Chain

   Example of a more complex EPC diagram (in German). An event-driven process chain (EPC) is a type of flow chart for business process modeling. EPC can be used to configure enterprise resource planning execution, and for business process improvement. It can be used to control an autonomous workflow instance in work sharing.

6. Microsoft Dynamics 365 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Dynamics_365

   Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

7. Business Process Model and Notation - Wikipedia

   en.wikipedia.org/wiki/Business_Process_Model_and...

   In this way the model/diagram becomes more readable. There are three pre-defined Artifacts, and they are: Data objects: Data objects show the reader which data is required or produced in an activity. Group: A Group is represented with a rounded-corner rectangle and dashed lines.