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In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...
In 1984, Freeman introduced a telephone branching technology with a recorded voice interactive messaging system, [19] a process where callers hear menu options provided by an automated telephone attendant when a business is reached. [20] The technology is officially called "automated phone menus" or "telephone branching." [19] [21]
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
His inventions are primarily in the field of automated call center technology. Katz has developed a portfolio of more than 50 US patents covering his innovations. His inventions are related to toll free numbers, automated attendant, automated call distribution, voice response unit, computer telephone integration and speech recognition. [3]
See also Automated attendant. The end-to-end sequence of operations performed by a network from the instant a call attempt is initiated until the instant the call release is completed. In data transmission , the operations required to complete all three phases of an information transfer transaction.
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