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Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and ...
Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+ ₹50,780 million (US$640 ...
Stream Global Services (formerly known as Global BPO Services Corp.), [3] was a BPO company acquired by Convergys through a definitive merger, [4] [dead link ] together with more than 37,000 employees in 22 countries [5] and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin ...
Synnex acquired IBM's worldwide customer care business process outsourcing (BPO) services business on 11 September 2013. [9] In June 2017, Synnex acquired the North and Latin American operations of Westcon-Comstor, along with 10% of the remaining part of Westcon (Westcon International) from Datatec for a reported $800 million. [10] [11]
Concentrix was founded in 1983, and it acquired its insurance administration business solutions and services in 2013 from IBM. [7] Concentrix has acquired eight companies since 2006, including IBM Daksh and the Minacs Group.
A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
The company acquired APD Communications, a software supplier to the emergency services, public safety and control room markets in January 2019 [9] and the specialist and care division EMIS Health in April 2019. [10] On 22 August 2019, it was announced that Alight Solutions would acquire NGA Human Resources. [11]