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The model describes the required business processes of service providers and defines key elements and how they should interact. The Business Process Framework (eTOM) is a standard maintained by the TM Forum, [1] an association for service providers and their suppliers in the telecommunications and entertainment industries.
• Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.
A slash (/) with spaces on either side may be used to indicate alternative ending for numbers (i.e. "555 1234 / 4444" means 555 1234 and 555 4444). The non-dialable PBX (private branch exchange) extension number should be separated by words "extension" or "ext." in the national language after the phone number.
ISO/IEC 20000 is an international standard for managing and delivering IT services. Its process model bears many similarities to that of ITIL version 2, since BS 15000 (precursor of ISO/IEC 20000) and ITIL were mutually aligned up to version 2 of ITIL. ISO/IEC 20000 defines minimum requirements for an effective "service management system" (SMS).
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Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
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