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In 2024, Jabra unveiled its contact center platform called Engage AI. Engage AI provides immediate feedback to agents during calls, allowing them to adjust their communication style and improve the interaction in the moment. Unlike traditional speech-to-text solutions, Engage AI focuses on analyzing the tone of voice to understand customer ...
Replika is a generative AI chatbot app released in November 2017. [1] The chatbot is trained by having the user answer a series of questions to create a specific neural network . [ 2 ] The chatbot operates on a freemium pricing strategy, with roughly 25% of its user base paying an annual subscription fee.
Google Assistant is a virtual assistant software application developed by Google that is primarily available on home automation and mobile devices. Based on artificial intelligence, Google Assistant can engage in two-way conversations, [1] unlike the company's previous virtual assistant, Google Now.
A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
A large language model (LLM) is a type of machine learning model designed for natural language processing tasks such as language generation.LLMs are language models with many parameters, and are trained with self-supervised learning on a vast amount of text.
Constitutional AI is an approach developed by Anthropic for training AI systems, particularly language models like Claude, to be harmless and helpful without relying on extensive human feedback. [6] The method, detailed in the paper "Constitutional AI: Harmlessness from AI Feedback" involves two phases: supervised learning and reinforcement ...