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In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.
A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
Cluj-Napoca (/ ˈ k l uː ʒ n æ ˌ p oʊ k ə / KLOOZH-na-POH-kə; Romanian: [ˈkluʒ naˈpoka] ⓘ), or simply Cluj (Hungarian: Kolozsvár [ˈkoloʒvaːr] ⓘ, German: Klausenburg), is a city in northwestern Romania. It is the second-most populous city in the country [5] and the seat of Cluj County.
The total area of the metropolitan area is 1,603 km 2 (619 sq mi), which comprises 24% of the territory of Cluj County. According to the 2021 census, the population of the 20 administrative units totals 425,130 people, of whom 286,598 live in Cluj-Napoca. [1]
OLX's operations in India, like other online retailers, has faced problems with fraud and faced problems with people selling stolen vehicles. In combating fraud, nearly 25% of the car listings get rejected by its systems to protect users from fraud. [36] [37] In August 2023, OLX's India business was acquired by CarTrade for ₹ 535.54 crore. [38]
Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.
Centru (Romanian for centre) is the main cultural, financial, administrative and commercial area in Cluj-Napoca in Romania. The centre consists of three main squares, the Piaţa Unirii, Piaţa Mihai Viteazul and Piaţa Avram Iancu. It also contains a number of smaller plazas.
Telecentre building in Senegal. A telecentre is a public place where people can access computers, the Internet, and other digital technologies that enable them to gather information, create, learn, and communicate with others while they develop essential digital skills.