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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
ACD is a Competitive Local Exchange Carrier and Internet Service Provider, headquartered in Lansing, Michigan. [1] ACD provides Fiber Optic Service, Metro Ethernet, Telephone, Hosted Phone Service, DSL, Datacenter and Web hosting services to all types of customers.
Direct Line is an insurance company based in Bromley, England. Founded in 1985, as the country's first direct car insurance company, it has since expanded to offer a range of general insurance products. Its policies are underwritten by the regulated subsidiary UK Insurance Limited, and it is owned by the Direct Line Group.