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A service catalog (or catalogue), is an organized and curated collection of business and information technology services within an enterprise. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service.
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]
SAP Enterprise Services Architecture; SAP NetWeaver Platform SAP NetWeaver Portal (formerly SAP Enterprise Portal) SAP NetWeaver BI (formerly SAP NetWeaver BW- "BW" is still used to describe the underlying data warehouse area and accelerator components) SAP NetWeaver Visual Composer; SAP Auto-ID Infrastructure; SAP Composite Application Framework
The information technology is typically delivered as a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where businesses have many options for IT services and the internal IT organization has to compete against those other external options ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Information Technology in Sri Lanka refers to business process outsourcing, knowledge process outsourcing, software development, IT Services, and IT education in Sri Lanka. [1] Sri Lanka is always ranked among the top 50 outsourcing destinations by AT Kearney , and Colombo and ranked among "Top 20 Emerging Cities" by Global Services Magazine. [ 2 ]