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Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [ 1 ] [ 2 ] [ 3 ] It is based on the Remote Desktop Protocol (RDP).
With resource redirection, remote applications can use the resources of the local computer. Audio is also redirected, so that any sounds generated by a remote application are played back at the client system. [4] [6] Moreover, a remote session can also span multiple monitors at the client system, independent of the multi-monitor settings at the ...
Most remote access software can be used for "headless computers": instead of each computer having its own monitor, keyboard, and mouse, or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education.