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The company was founded in 2017 and achieved its Air Operator Certificate in December that year. [5] Flight operations commenced under the PassionAir brand in August 2018 using a single Bombardier Dash 8 Q400. [6] On 20 February 2021, Passion Air operated its first flight with an all female crew from Accra to Tamale. [7]
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"Large companies like Amazon are able to staff their customer service 24/7, but most companies are not," points out Boonin. The fact that median response time is listed in hours, rather than ...
Queueing theory is a branch of mathematics in which models of service systems have been developed. A call centre can be seen as a queueing network and results from queueing theory such as the probability an arriving customer needs to wait before starting service useful for provisioning capacity. [30]