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In the 1990s, several commercial aviation firms and international aviation safety agencies began expanding CRM into air traffic control, aircraft design, and aircraft maintenance. The aircraft maintenance section of this training expansion gained traction as maintenance resource management (MRM).
Maintenance resource management (MRM) training is an aircraft maintenance variant on crew resource management (CRM). Although the term MRM was used for several years following CRM's introduction, the first governmental guidance for standardized MRM training and its team-based safety approach, appeared when the FAA (U.S.) issued Advisory Circular 120-72, Maintenance Resource Management Training ...
As an assessment tool, the NOTECHS system is heavily used to evaluate crew resource management (CRM) performance. CRM is designed to teach pilots about cognitive and interpersonal skills for an effective, safe flight; the standardised taxonomy provided by NOTECHS can also be used to evaluate the effectiveness of CRM training itself. [14]
Crew resource management (CRM) training focuses on effective communication and coordination among crew members. Enhanced Safety Regulations: Aviation authorities, such as the Federal Aviation Administration (FAA) and the European Union Aviation Safety Agency (EASA), regularly update safety regulations and standards to reflect technological ...
Before the installation of the first electronic terrain warning systems, the only defenses against CFIT were conventional see-and-avoid aviation practices, pilot simulator training, crew resource management (CRM) and radar surveillance by air traffic services. While refinements applied to those practices helped reduce the incidence of CFIT ...
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
The content of SRM is similar to that of CRM training, except the topics relating to pilot crews are excluded (ex. captain and co-pilot communication). Examples of topics included in SRM training are situational awareness, workload management, automation management, and aeronautical decision making. [2]
The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).