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Glassdoor is an American website where current and former employees anonymously review companies, operated by the company of the same name. [1]In 2018, the company was acquired by the Japanese Recruit Holdings (Owner of Indeed) for US$1.2 billion, and it continues to operate as an independent subsidiary.
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Podium is a software-as-a-service platform designed to improve business online reputation. [9] It helps users manage business interactions in one tool. Users can communicate reviews, texts, chats, and post payment directly within the app. [ 10 ]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.