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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Telstra also mentioned that live chat accounted for 10% of total contact centre activity. [68] In December 2015, Telstra Digital launched customer service on Periscope. [69] In October 2016, the executive director of Telstra Digital Gerd Schenkel left Telstra [70] to become CEO of a fintech company. [71]
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Here are a few things to look for in a paid live support subscription: Is it really live, or is it just chat? – So many customer service centers have switched to chat or an automated bot as ...
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