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Expedia offered me a partial refund after I rebooked a new flight for December 2021 that used two-thirds of the original flight credit. But I had to cancel that flight, too, because American ...
Trip.com Group Limited is a multinational online travel agency(OTA).It is one of the largest travel service providers in the world. [3]Founded in 1999, the company owns and operates several travel fare aggregators and travel fare metasearch engines, including namesake and flagship [citation needed] Trip.com, Skyscanner, CTrip, Qunar, Travix, and MakeMyTrip. [2]
With Unardi serving as CEO and Kusuma as chief technology officer (CTO), [6] [21] they also implemented 24-hour customer service in multiple languages [16] and moved from a metasearch model to a full online travel agency (OTA) [22] and ticket reservation website. [17]
In March 2018, Trip.com launched its car rentals service, spanning over 6,000 cities. [9] In June 2018, airport transfer bookings were launched on Trip.com's Hong Kong and English sites, initially covering more than 200 cities in 55 countries. [10] In July 2019, Trip.com expanded the reach of its car rental service in four major language ...
"Large companies like Amazon are able to staff their customer service 24/7, but most companies are not," points out Boonin. The fact that median response time is listed in hours, rather than ...
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