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In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. [7] In July 2010 Openreach signed an £ 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK. [ 8 ]
BT originally stated that it would accrue annual savings of £1 billion when the transition to the new network was completed, and hoped to have over 50% of its customers transferred by 2008 (see External links below for current progress on the roll-out of optical fibre by Openreach). Capital expenditure was put at £10 billion over five years ...
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
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Founded in 2002, Fleet Solutions was responsible for the management of BT's 35,000 vehicles (29,000 of which were Openreach vehicles) as well as providing management to a further 50,000 vehicles for other organisations. [9] Two months later, Fleet Solutions' new owner, Aurellius, dropped BT from its name as it rebranded to Rivus Fleet Solutions ...