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In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. [7] In July 2010 Openreach signed an £ 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK. [ 8 ]
BT originally stated that it would accrue annual savings of £1 billion when the transition to the new network was completed, and hoped to have over 50% of its customers transferred by 2008 (see External links below for current progress on the roll-out of optical fibre by Openreach). Capital expenditure was put at £10 billion over five years ...
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
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BT Wholesale sells the service to ISPs and IPTV providers, who use it to provide ADSL services to customers over Openreach telephone lines. [ citation needed ] The IPstream product covers the transport of data between the end-user's premises and an interconnect point of the ISPs choice, such as their main colocation facility, which is served by ...
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