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2. Customer analytics - Wikipedia

   en.wikipedia.org/wiki/Customer_analytics

   Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing , site selection , and customer relationship management .

3. Service blueprint - Wikipedia

   en.wikipedia.org/wiki/Service_blueprint

   A complex service process is one that has many steps. Divergence refers to the degree of latitude, freedom, judgment, discretion, variability or situational adaptation permitted within any step of the process. The number of call-out signs attached to steps is an indicator of a service process that allows wide latitude to vary steps in the ...

4. Operational analytical processing - Wikipedia

   en.wikipedia.org/wiki/Operational_analytical...

   The definition of an operational analytics processing engine (OPAP) [8] can be expressed in the form of the following six propositions: Complex queries: Support for queries like inner & outer joins, aggregations, sorting, relevance, etc. Low data latency: An update to any data record is visible in query results in under than a few seconds.

5. Data analysis - Wikipedia

   en.wikipedia.org/wiki/Data_analysis

   The different steps of the data analysis process are carried out in order to realise smart buildings, where the building management and control operations including heating, ventilation, air conditioning, lighting and security are realised automatically by miming the needs of the building users and optimising resources like energy and time.

6. Control-flow diagram - Wikipedia

   en.wikipedia.org/wiki/Control-flow_diagram

   Process-control-flow diagram, used in process management; Quality-control-flow diagram, used in quality control. In software and systems development, control-flow diagrams can be used in control-flow analysis, data-flow analysis, algorithm analysis, and simulation. Control and data are most applicable for real time and data-driven systems.

7. DMAIC - Wikipedia

   en.wikipedia.org/wiki/DMAIC

   The purpose of this step is to measure the specification of problem/goal. This is a data collection step, the purpose of which is to establish process performance baselines. The performance metric baseline(s) from the Measure phase will be compared to the performance metric at the conclusion of the project to determine objectively whether ...

8. Process-data diagram - Wikipedia

   en.wikipedia.org/wiki/Process-data_diagram

   A process-data diagram (PDD), also known as process-deliverable diagram is a diagram that describes processes and data that act as output of these processes. On the left side the meta-process model can be viewed and on the right side the meta-data model can be viewed. [1] A process-data diagram can be seen as combination of a business process ...

9. Business analysis - Wikipedia

   en.wikipedia.org/wiki/Business_Analysis

   Business analysis is a professional discipline [1] focused on identifying business needs and determining solutions to business problems. [2] Solutions may include a software-systems development component, process improvements, or organizational changes, and may involve extensive analysis, strategic planning and policy development.