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System context diagram for a fictitious hotel. (By convention, bidirectional flows, with arrows at both ends, are often used when a dialogue is initiated externally. For example, "booking dialogue" contains the flow "booking request", which is the initial trigger; "booking confirmation", the result, is sent back.)
When an itinerary is entered into the reservation system it is commonly known as a passenger name record (PNR). An itinerary may be entered into the system by a passenger, travel agent or airline employee. The record locator typically appears on the itinerary provided to the passenger, and may be described as a confirmation number, reservation ...
The system was pursued to develop in order to create synergies between AMR, Marriott, Hilton Hotels Corporation and Budget Rent-A-Car and fully integrate and unify the reservation systems of the companies involved. In 1988 the four large corporations made contracts to complete the system by June 1992 project at a cost of $55 million.
From a technical point of view, there are five parts of a PNR required before the booking can be completed. They are: The name of the passenger; Contact details for the travel agent or airline office. Ticketing details, either a ticket number or a ticketing time limit. Itinerary of at least one segment, which must be the same for all passengers ...
Galileo is a computer reservations system (CRS) owned by Travelport.As of 2000, it had a 26.4% share of worldwide CRS airline bookings. [1] In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms.
A couple of days prior to carrier departure/hotel check-in any unsold seats/rooms may be released back to the supplier if such an agreement exists between the two parties. An allotment release back period is also negotiated as part of the allotment contract (e.g. four days prior to check-in/departure).
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When a reservation is confirmed, the airline keeps a record of the booking in its computer reservations system. Customers can print out or may be provided with a copy of a e-ticket itinerary receipt which contains the record locator or reservation number and the e-ticket number. It is possible to print multiple copies of an e-ticket itinerary ...
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