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A database administrator (DBA) maintains a database system, and is responsible for the integrity of the data and the efficiency and performance of the system. A network administrator maintains network infrastructure such as switches and routers , and diagnoses problems with these or with the behavior of network-attached computers.
In particular, Ethernet operations, administration and maintenance (EOAM) is the protocol for installing, monitoring and troubleshooting Ethernet metropolitan area network (MANs) and Ethernet WANs. The OAM features covered by this protocol are discovery, link monitoring, remote fault detection and remote loopback .
Configuration Identification (CI): consists of setting and maintaining baselines, which define the system or subsystem architecture, components, and any developments at any point in time. It is the basis by which changes to any part of a system are identified, documented, and later tracked through design, development, testing, and final delivery.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Systems management is enterprise-wide administration of distributed systems including (and commonly in practice) computer systems. [citation needed] Systems management is strongly influenced by network management initiatives in telecommunications. The application performance management (APM) technologies are now a subset of Systems management ...
[6] [7] The efficiencies of having this type of integrated and automated management environment allows enterprises to get their applications up and running faster, with simpler manageability and maintenance, and enables IT to adjust IT resources (such as servers, storage and networking) quicker to meet unpredictable business demand. [8] [9]
It integrates the principles of business administration, architecture, and the behavioral and engineering sciences." [9] In a 2017 global job task analysis, [10] IFMA identified eleven competencies of facility management as: leadership and strategy; operations and maintenance; finance and business; environmental stewardship and sustainability
In the early 1970s, companies began to separate out software maintenance with its own team of engineers to free up software development teams from support tasks. [1] In 1972, R. G. Canning published "The Maintenance 'Iceberg '", in which he contended that software maintenance was an extension of software development with an additional input: the existing system. [1]