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2. Change management (ITSM) - Wikipedia

   en.wikipedia.org/wiki/Change_management_(ITSM)

   Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...

3. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

4. Software Engineering Process Group - Wikipedia

   en.wikipedia.org/wiki/Software_Engineering...

   A Software Engineering Process Group (SEPG) is an organization's focal point for software process improvement activities. These individuals perform assessments of organizational capability, develop plans to implement needed improvements, coordinate the implementation of those plans, and measure the effectiveness of these efforts.

5. Tudor IT Process Assessment - Wikipedia

   en.wikipedia.org/wiki/Tudor_IT_Process_Assessment

   A process assessment is conducted to get a clear view of the current practices in an organization in a particular domain (e.g. the IT service management domain in TIPA for ITIL). The goal is to compare these practices to a renowned reference so that the current status of the processes can be measured and appropriate suggestions for process ...

6. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

7. Quality engineering - Wikipedia

   en.wikipedia.org/wiki/Quality_engineering

   The quality engineering process has to integrate any existing sub-processes that may comprise highly structured processes such as IT service management and processes with limited structure such as agile software development. Another important aspect is change-driven procedure, where change events, such as changed requirements are dealt with in ...