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  2. Session Initiation Protocol - Wikipedia

    en.wikipedia.org/wiki/Session_Initiation_Protocol

    An example of a SIP message exchange between two users, Alice and Bob, to establish and end a direct media session. SIP is only involved in the signaling operations of a media communication session and is primarily used to set up and terminate voice or video calls. SIP can be used to establish two-party or multiparty sessions. It also allows ...

  3. Session border controller - Wikipedia

    en.wikipedia.org/wiki/Session_border_controller

    A session border controller (SBC) is a network element deployed to protect SIP based voice over Internet Protocol (VoIP) networks. [1]Early deployments of SBCs were focused on the borders between two service provider networks in a peering environment.

  4. Voicemail - Wikipedia

    en.wikipedia.org/wiki/Voicemail

    The voicemail system answered the call and the caller could leave a long, detailed message. As soon as the message was received, the voicemail system would trigger the citizen's pager. When the page was received, the citizen would find a pay phone and call in to pick up the message. This concept was used successfully in South America and South ...

  5. Voice interface card - Wikipedia

    en.wikipedia.org/wiki/Voice_interface_card

    A voice interface card or VIC is a hardware interface that simulates a FXS on a router or network switch. This device port is used to interface telephone voice or other audio-based FXS devices. Typically, a VIC contains one or more RJ-11 ports, allowing connections to basic telephone service ( POTS ), equipment, keysets, and PBXes .

  6. Unified communications - Wikipedia

    en.wikipedia.org/wiki/Unified_communications

    Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including ...

  7. Call setup - Wikipedia

    en.wikipedia.org/wiki/Call_setup

    For data communication, the overall length of time required to establish a circuit-switched call between terminals; i.e., the time from the initiation of a call request to the beginning of the call message. Note: Call set-up time is the summation of: (a) call request time—the time from initiation of a calling signal to the delivery to the ...

  8. VoIP recording - Wikipedia

    en.wikipedia.org/wiki/Voip_recording

    Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...

  9. Call forwarding - Wikipedia

    en.wikipedia.org/wiki/Call_forwarding

    The main alternative is an answering machine or voicemail, but some callers do not wish to leave a recorded message, but want to have a two-way conversation. Some businesses have their calls forwarded to a call center , so that the client can reach an operator instead of an answering machine or voice mail.