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ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The Control sub-process defines the processes, the allocation of responsibility for the policy statements and the management framework. The security management framework defines the sub-processes for development, implementation and evaluations into action plans. Furthermore, the management framework defines how results should be reported to ...
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions.
Completed in early 2008, MOF 4.0 integrates community-generated processes; governance, risk, and compliance activities; management reviews, and Microsoft Solutions Framework (MSF) best practices. The guidance in the Microsoft Operations Framework encompasses all of the activities and processes involved in managing an IT service: its conception ...
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
ITIL The Service Management Framework; ISO/IEC 20000 – An international standard for IT service management; Muda - In a Lean framework, most of ITIL would be seen as Type I Muda: unavoidable, but not value-added work. Performance engineering; RPR problem diagnosis; Tudor IT Process Assessment – An framework for assessment of IT service ...