Ad
related to: who created itil
Search results
Results From The WOW.Com Content Network
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
ITIL specifies the use of a configuration management system (CMS) or configuration management database (CMDB) as a means of achieving industry best practices for Configuration Management. CMDBs are used to track Configuration Items (CIs) and the dependencies between them, where CIs represent the things in an enterprise that are worth tracking ...
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The concepts created and/or adjusted are modeled using the meta-modeling technique. The right side of figure 2.3.1 is the meta-data model of the implementation sub-process. Implementation documents are an open concept and is expanded upon in this context.
ITIL processes and capabilities provide a strong foundation for implementing SIAM because they cover the lifecycle of IT services, and the terminology is recognized and understood by most IT suppliers. ITIL, therefore, provides a strong platform and common language with which a SIAM team can manage and work with a full spectrum of suppliers.
The company was founded in Houston, Texas, by former Shell employees Scott Boulette, John Moores, and Dan Cloer, whose surname initials were adopted as the company name BMC Software. [4]
Berners-Lee was born in London on 8 June 1955, [24] the son of mathematicians and computer scientists Mary Lee Woods (1924–2017) and Conway Berners-Lee (1921–2019). His parents were both from Birmingham and worked on the Ferranti Mark 1, the first commercially-built computer.