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Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
AXELOS manages: ITIL (Information Technology Infrastructure Library) – IT Service Management published in 1989 (updated 2000, 2007, 2011 & 2019/20) PRINCE2 (Projects IN Controlled Environments) – Project Management
Roles in PRINCE2 are structured in four levels (corporate or programme management, project board, project manager level and team level). Project Management Team contains the last three, where all primary stakeholders (business, user, supplier) need to be presented. Manage by stages: The project is planned and controlled on a stage by stage ...
The project resulted in the creation of a structured process assessment method for IT Service Management based on ITIL. That method was fully compatible with the method described in ISO/IEC 15504 originally designed to assess software development processes.
The Cherwell Service Management platform (CSM) is a suite of IT service management applications. Cherwell developed and sells applications designed with Information Technology Infrastructure Library (ITIL) methodology. Cherwell Service Management 5.0 was released in September 2014 and 6.0 in August 2015.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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