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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
United Parcel Service, Inc. (UPS) is an American multinational shipping & receiving and supply chain management company founded in 1907. [1] Originally known as the American Messenger Company specializing in telegraphs, UPS has expanded to become a Fortune 500 company [6] and one of the world's largest shipping couriers.
UPS Airlines is a major American cargo airline based in Louisville, Kentucky, US. [8] One of the largest cargo airlines worldwide in terms of freight volume flown, UPS Airlines flies to 815 destinations worldwide. [9]
It turns up an interesting tidbit: Just because UPS's online tracking system tells you that your package is in a certain location UPS online tracking doesn't actually know where your package is ...