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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
These OLA's can be defined as security plans for a specific internal organization entity of the service provider. Besides the input of the SLA, the Plan sub-process also works with the policy statements of the service provider itself. As said earlier these policy statements are defined in the control sub-process.
Communication software is used to provide remote access to systems and exchange files and messages in text, audio and/or video formats between different computers or users. This includes terminal emulators , file transfer programs, chat and instant messaging programs, as well as similar functionality integrated within MUDs .
SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every system is different in the services provided, often common SLIs are used.
IBM WebSphere Optimized Local Adapters (OLA or WOLA) is a functional component of IBM's WebSphere Application Server for z/OS that provides an efficient cross-memory mechanism for calls both inbound to WAS z/OS and outbound from z/OS. Because it avoids the overhead of other communication mechanisms, it is capable of high volume exchange of ...
A communications enabled application (CEA) is a set of information technology (IT) components and communication technology components that are integrated using a particular service-oriented architecture (SOA) to increase the productivity of an organization and/or improve the quality of users' experiences.