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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every system is different in the services provided, often common SLIs are used.
IP-SLA operation. IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems. IP SLA was previously known as Service Assurance Agent (SAA) or Response Time Reporter (RTR). IP SLA is used to track network performance like latency, ping response, and jitter ...
NoC technology applies the theory and methods of computer networking to on-chip communication and brings notable improvements over conventional bus and crossbar communication architectures. Networks-on-chip come in many network topologies, many of which are still experimental as of 2018. [citation needed]
Television set, Computer Monitor Cathode ray tube: CSMA/CA: Carrier sense multiple access / collision avoidance Wireless IEEE Std 802.11 Downloads: CSMA/CD: Carrier sense multiple access / collision detection Physical layer IEEE Std 802.3TM-2002: CSU/DSU: Channel service unit / data service unit Telecom Telecom Glossary: CMOS
Names of many computer terms, especially computer applications, often relate to the function they perform, e.g., a compiler is an application that compiles (programming language source code into the computer's machine language). However, there are other terms with less obvious origins, which are of etymological interest. This article lists such ...