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In 1993, Deming published his final book, The New Economics for Industry, Government, Education, which included the System of Profound Knowledge and the 14 Points for Management. It also contained educational concepts involving group-based teaching without grades, as well as management without individual merit or performance reviews.
ISO 9001 states that the Quality Management System requirements of the standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides, however, ISO has also published separate standards which specify Quality Management System requirements for specific industries.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
W. Edwards Deming: concentrating on "the efficient production of the quality that the market expects," [13] and he linked quality and management: "Costs go down and productivity goes up as improvement of quality is accomplished by better management of design, engineering, testing and by improvement of processes." [14]
Some see continual improvement processes as a meta-process for most management systems (such as business process management, quality management, project management, and program management). [3] W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against ...
Definition of quality: Quality is defined as conformance to requirements, with requirements encompassing both product specifications and customer expectations. Quality system: The quality management system should be based on defect prevention, rather than relying on inspection or correction after the fact.
In such contexts an "end-to-end" view of quality from management to operation is vital. Quality engineering integrates methods and tools from enterprise architecture-management, Software product management, IT service management, software engineering and systems engineering, and from software quality management and information security management.